A phone receptionist for custom cake makers in Ontario
When you can't get to the phone, Maple answers in your bakery's name. It asks one short question at a time, reads the whole order back, and sends it to you by text. You quote, approve and confirm it yourself.
The phone always rings when the buttercream is just right.
You can't pick up with a piping bag in one hand and the turntable spinning. Maple can. Here's a Tuesday afternoon with it.
You're piping the last row of rosettes on a wedding cake.
A customer calls about a birthday cake. Maple answers in your bakery's name.
The whole order is on your phone: date, servings, flavour, design, the writing and any allergies.
You call back at the time you chose, quote it yourself, and decide.
A sample call
MapleHi there, thanks for calling Butter & Bloom Cakes. Maya can’t pick up right now, so I’m Maple, her automated assistant. Just so you know, this call is transcribed. How can I help?
Caller"Yes, a birthday cake for my daughter. She's turning seven."
MapleLovely. What date do you need it for?
Caller"Saturday the fourteenth. Could it say Happy Birthday Saoirse?"
MapleLet me spell that back: S-A-O-I-R-S-E. Is that right?
Caller"That's it. Oh, and one of her friends has a tree nut allergy."
MapleI've noted your allergy information word for word and will pass it to the baker. The baker will confirm whether they can accommodate it.
A shortened example. On a real call Maple also asks about servings, flavour, design and a callback time, then reads everything back.
How it works on the phone
You forward the calls you don't answer. Maple picks up, gathers the details a custom order needs, and reads them back so the customer can fix anything before it's saved.
New cake order: 7th birthday
Priya S., 905-555-0187
The same order waits in your private Maple inbox.
A text with the order details to check, plus a secure link to upload up to 5 inspiration photos. The link stays open for 7 days.
Set how much notice you need, the dates you're closed and how many cakes you take in a week. A request that doesn't fit is still taken kindly and flagged for you to decide.
Maple does
Maple never
Fair questions
It writes down exactly what the customer said and flags it in red for you. It never promises anything. It says: I've noted your allergy information word for word and will pass it to the baker. The baker will confirm whether they can accommodate it.
The decision is always yours.
No. Your customers keep calling the number they know. Kevin sets up a Maple number for your bakery, and you forward the calls you don't answer to it with a one-line code from your phone carrier. We test it together before it goes live.
Only prices from your own price list or website. If something isn't listed, Maple tells the customer you'll go over pricing on the callback.
No. Maple never takes payments or card numbers. Quotes, design approval and deposits stay between you and your customer.
Maple knows the notice you need, your blocked dates and your weekly capacity. A short-notice or over-capacity request is still taken politely and flagged, so you can say yes, suggest another date, or pass.
Maple reads the whole order back before the call ends, and the customer gets a text summary to check. You see everything before you quote, and nothing is confirmed until you mark it confirmed.
Call the sample bakery and judge for yourself. It speaks calmly and asks one short question at a time, like a patient person at the front counter.
Maple takes calls in English only.
Price
Your free month starts when Maple answers its first real call, not the day you sign up. There's no contract.
$49a month, plus HST
Maple Reception
I built Maple for cake makers who would rather be baking than chasing missed calls. It doesn't run your bakery. It just makes sure the order is written down properly and waiting for you.
If you'd like to try it, write to me at hello@maplereception.com and I'll set it up with you.
Kevin Julian, Mississauga
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